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About Us
VitalMall is a premier online destination for fashion, beauty, and lifestyle products. Our mission is to offer a curated selection of top-quality products from the world’s leading brands, along with exceptional customer service and expert styling advice. We believe that shopping should be an experience that delights and inspires, which is why we are committed to providing the best products and brands to all our customers.
Our team of experts has years of experience in the fashion and beauty industry, and we are dedicated to staying on top of the latest trends and product innovations. We carefully curate our product selection to ensure that we offer only the best quality products from trusted brands. We also offer personalized styling advice and recommendations to help you find the perfect products for your unique needs.
At VitalMall, we value transparency and honesty in all our business dealings. We work closely with our suppliers to ensure that all our products meet the highest standards of quality and ethical sourcing. We believe that our customers deserve the best, which is why we go the extra mile to ensure that our products are of the highest quality.
Our commitment to exceptional customer service extends beyond just the products we offer. We understand that shopping online can sometimes be challenging, which is why we are always here to help. Our customer service team is available to answer any questions you may have, and we strive to provide a hassle-free shopping experience for all our customers. We are passionate about helping you look and feel your best, and we believe that our exceptional customer service is a key part of that commitment.
FAQs
Simply type the product name in the Search Bar at the top of any page. Try to enter a general description. The more words you use, the less products you will get on the results page. When you find a product you’re interested in, simply click on its name or image for more details.
It’s not a must: you can place your order even if you don’t have an account or aren’t logged in..
On the product page with the item you like, select the color or other product variation (if there are any) that you like the most, and click on the Add to Cart button.
As soon as you’ve added everything you wanted to your cart, click on the Proceed to Checkout button.
You will see the list of items you’re ordering, and will be able to remove, add, or edit anything if necessary.
Make sure your shipping details are filled in correctly, and click on the Complete Order button. Finally, select the payment method that’s most convenient to you, and check out.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Yes, if your order has been paid and you need to change or cancel it, you can do this within 12 hours of placing it..
To edit your order details or cancel the purchase, simply use the Contact Us form to send us an email..
We’re sorry it’s happened to you! Kindly use the Contact Us form to get in touch with us and tell all the order details so that we could sort it out for you..
We offer the highest security possible at all times to make sure the online transactions keep your personal information safe..
Following the industry standards, we use the Secure Sockets Layer (SSL) technology to encrypt the information you share with us such as your name, address, and payment details..
Yes! Simply use this person’s address as the shipping address when you place an order. There will be no price tags on or within the package!.
Overview
our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email regarding the issue.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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